Terms & Conditions

These terms govern your use of the Nibblers website and any orders you place through it. By placing an order you agree to these terms. If anything here is unclear, get in touch before ordering and we’ll happily explain.

General Terms

1. Who we are. Nibblers is a trade supplier of premium pub snacks, operating at nibblers.co.uk. Orders are fulfilled by Nibblers Ltd (company registration and VAT details on request).
2. Accounts. You’ll need a Nibblers account to place an order. Accounts give you faster checkout, order history, Nibbles rewards, and pinned favourites. You’re responsible for keeping your login details secure.
3. Prices. All prices are in GBP and exclusive of VAT unless stated otherwise. We reserve the right to adjust prices; changes won’t affect orders already placed.
4. Payment. Orders are paid in full at checkout by credit or debit card. Approved trade accounts may be invoiced on agreed terms — contact us to arrange this.
5. Orders & acceptance. Placing an order is an offer to buy. An order is accepted only when we confirm it by email. We may refuse or cancel orders, e.g. if a product is out of stock, priced incorrectly, or if we suspect fraud.
6. Delivery. We aim to dispatch orders placed before 12:00 PM (Mon–Fri) for next working day delivery. Orders over £75 (ex. VAT) qualify for free delivery; smaller orders carry a £6 (ex. VAT) delivery charge. Delivery dates are estimates and not guaranteed.
7. Damage & incorrect items. Our products are perishable, so we can’t accept general returns. If your order arrives damaged, short, or incorrect, let us know within 48 hours of delivery and we’ll make it right.
8. Trade use. Nibblers is a trade-focused supplier. Products are intended for resale in pubs, bars, hotels, restaurants, and similar venues. Retail end-customers are welcome to order too, but trade terms (invoicing, tailored pricing) are reserved for verified trade accounts.
9. Liability. Our liability for any single order is limited to the value of that order. We aren’t liable for indirect or consequential losses. Nothing in these terms limits liability for death, personal injury caused by negligence, or fraud.
10. Privacy. How we handle your information is set out in our Privacy Policy.
11. Changes to these terms. We may update these terms from time to time. The version shown at the moment you place an order is the version that applies to that order.
12. Governing law. These terms are governed by the law of England and Wales, and any dispute is subject to the exclusive jurisdiction of the courts of England and Wales.

Nibbles Rewards Scheme

The following terms apply specifically to the Nibbles Rewards loyalty scheme. A friendlier summary is available on our Nibbles page.

1. Eligibility. Nibbles are available to all Nibblers account holders.
2. Earn rate. You earn 10 Nibbles per £1 of order subtotal (after discounts, excluding delivery and VAT). Nibbles are credited when your order moves to completed status.
3. Bonuses. One-off bonuses (welcome, reviews, referrals) are credited at our discretion and may be withdrawn without notice. Abuse — including fake reviews or self-referrals — will result in Nibbles being reversed and may end account access.
4. Redemption. Nibbles can be redeemed at the published tiers only. On redemption, a unique discount code is generated, deducting the full tier amount from your balance.
5. Codes. Redemption codes are single-use, locked to the email address on your Nibblers account, valid for 30 days from issue, and cannot be combined, transferred, refunded, or exchanged for cash.
6. Cancellations & refunds. If an order is cancelled or refunded, any Nibbles earned on it will be reversed. Partial refunds reverse Nibbles on a pro-rata basis.
7. Expiry. Nibbles have no expiry today. We reserve the right to introduce an inactivity-based expiry in future, with at least 30 days’ notice.
8. Changes to the scheme. Nibblers may amend or close Nibbles Rewards at any time. If we close the scheme, you’ll have a reasonable window to redeem any existing balance.
9. Disputes. Our records of your Nibbles balance and history are final. If you spot a discrepancy, contact us within 30 days and we’ll investigate.

Questions? Get in touch.